INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

When you purchase a product from an Amazon-affiliated website, you will receive the exact product you see in the picture on the website. Amazon has a large inventory of products available for sale, and the product you see in the picture on the website is the exact product you will receive when you make a purchase.

Where can I view my sales receipt?

If you have purchased on an Amazon-affiliated website, you can view your sales receipt by following these steps:

  1. Go to the Amazon website and log in to your account.
  2. Click on the "Your Orders" link in the top right corner of the page.
  3. Find the order you want to view the receipt and click on the "Order Details" button.
  4. Scroll down to the bottom of the page and click on the "Print Receipt" button to view and print your receipt.

Alternatively, you can also view and download your receipts from the "Your Orders" page by clicking on the "Invoice" link next to the relevant order.

You can contact Amazon customer service for assistance if you cannot locate your receipt. They will be able to provide you with a copy of your receipt or help you resolve any issues you may have.

How can I return an item?

If you need to return an item that you purchased on an Amazon-affiliated website, you can do so by following these steps:

  1. Go to the Amazon website and log in to your account.
  2. Click on the "Your Orders" link in the top right corner of the page.
  3. Find the order that contains the item you want to return and click on the "Return or Replace Items" button.
  4. Select the item you want to return and choose the reason for the return from the drop-down menu.
  5. Follow the on-screen instructions to complete the return process.

If the item is eligible for a return, you will be provided with a prepaid shipping label that you can use to send the item back to the seller. Once the seller receives the returned item and confirms that it is in its original condition, you will receive a refund for the purchase price of the item.

Where can I ship my order?

When you purchase on an Amazon-affiliated website, you can have your order shipped to any address within the country where the website is based. This could be your home, work, or any other address you prefer.
You will be asked to enter your shipping address during the checkout process. Enter the address where your order will be delivered, and your order will be shipped to that address.
Please note that some sellers may have different shipping policies and cannot ship to specific addresses or locations. You can find more information about the shipping options for a specific item by reviewing the item's product page or contacting the seller directly.
If you have any questions or concerns about shipping your order, contact the seller or Amazon customer service for assistance. They will be happy to help you resolve any issues you may have.

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